For wheelchair users and those with reduced mobility, Luas have installed lifts, ramps, and car parking spaces where necessary.
All trams and platforms are fully wheelchair accessible. The platforms are raised 280 mm above the track and are accessible via the short 5-6 m ramps located at one or both ends of the platform where necessary. Where required, there is a lift to provide access to the platform.
On trams, there are two designated areas for wheelchair users, accessible via the 4 central sets of double tram doors. These areas are indicted by the double-sided wheelchair stickers on the windows above the fold-down seats and back rest area. Wheelchair users have priority over everyone else for use of this space.
Once on board, wheelchair users should apply their brake, securing themselves against the side grab rails and face rearwards for maximum safety while traveling.
If you are unable to board a Luas or require assistance, press the Emergency Help Point button located at the end of the shelter next to the ticket vending machine, which will connect you to the Central Control Room, who will provide emergency assistance where required.
Parking for Luas passengers with disabilities is free of charge in designated Blue Badge spaces. You must ensure that you visibly display your Blue Badge pass and park in a designated Blue Badge parking spaces. These spots are offered on a first come, first served basis. If upon arrival, there are no available Blue Badge Parking Spaces then parking in the other spaces is permitted, and is free of charge as long as your Blue Badge is displayed.
Most Luas stops have two 40m long x 3m wide platforms at each side of the track, except at Harcourt and Busáras, where the platforms lie between the tracks. Areas of the Green Luas line where travel is one-directional, in the loop between Westmoreland – Parnell – Trinity, only have one platform. The platforms are raised 280 mm above the track and are accessed by short 5-6 m ramps located at one or both ends of the platforms.
The following stops can be accessed by lift:
All lifts have an intercom located at the Emergency Help Point to allow you to contact Luas Central Control Room in the event of an emergency. All lifts are covered by CCTV cameras internally and externally.
Please be sure to check the travel updates section of www.luas.ie and the Luas mobile app for information regarding up-to-date lift information.
There are a limited number of wheelchair accessible spaces on each Iarnród Éireann Irish Rail service, it is important therefore that you book your space in advance.
You can book this space by contacting your local station and advising them of the date(s) and service(s) you intend to travel on. They will then record this and make sure that a staff member is available to assist you on the day(s) of travel.
Trains with wide, power- operated doors and dedicated wheelchair spaces operate on most services. Irish Rail can accommodate wheelchairs up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.
For safety reasons if your wheelchair is larger than the permitted dimensions, it will not be accepted as the wheelchair may not be able to turn corners on board the train.
Iarnród Éireann Irish Rail staff will use ramps to help you on or off our trains if required. 24 hours advance notice needs to be given to ensure staff can be deployed to assist you on or off your service.
All Iarnród Éireann Irish Rail station car parks have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate. To see more information on station accessibility and parking services see the Iarnród Éireann Irish Rail dedicated station pages.
For any accessibility queries, you can call Iarnród Éireann Irish Rail on 0818 294 015 or +353 1575 6110 (Monday to Friday, 07:00 to 19:00, Saturday 08:00 to 18:00, Sunday & Bank Holidays are 10:00 – 18:00.) or fill out this contact form to ask your question.
If you wish to report an out of order escalator, please contact Iarnród Éireann irish Rail.
The majority of TFI bus services are low floor. These are accessible for wheelchairs and have a designated wheelchair space. Wheelchair users have priority over everyone else for use of this space.
On Dublin Bus and Go-Ahead Ireland services, wheelchairs can be accommodated up to a size of 70cm wide and 120cm long and does not require booking in advance. All buses will stop if there is a wheelchair user at the bus stop.
The Bus Éireann fleet that operates on City and Town services is 100% wheelchair accessible and does not require booking in advance.
90% if TFI Local Link services are wheelchair accessible and it is possible to divert routes for pick-ups where residents have mobility difficulties. It is advised you call in advance of your journey to pre-book a wheelchair space on TFI Local Link services.
When boarding a bus, please consider the following:
Procedure for a broken wheelchair ramp
If you are unable to board a Dublin Bus because of a broken ramp, please wait for the next bus and inform our Customer Comment Desk by phoning 0818 294 015
If a wheelchair ramp malfunctions on a Go-Ahead Ireland service, the driver will radio control to see when the next bus is arriving. If this is not suitable for the customer the driver will organise for control to organise a taxi for the customer.
Bus Éireann Stations have accessible features. There are no Bus Stations for Dublin Bus, Go-Ahead Ireland or TFI Local Link.
