Taxi Feedback

Welcome to the Taxi feedback form. The following system has been designed to assist you in providing feedback to the National Transport Authority.

Before continuing, please be advised that only matters that fall within the jurisdiction of the National Transport Authority can be investigated. If you were not a passenger or intending passenger in the vehicle, or if it is not possible to identify the driver or vehicle, based upon the information provided, it may not be possible to investigate your complaint.

Section 64 of the Taxi Regulation Act 2013 sets out the categories of complaint that can be dealt with by the Authority. These include complaints relating to:

1. The condition, roadworthiness and cleanliness of the vehicle;
2. The conduct, behaviour and identification of an SPSV  driver;
3. Overcharging and other matters relating to fares;
4. The hiring and booking of the SPSV; and
5. Identification and general appearance of the SPSV.

If the matter to which your complaint relates is of a criminal nature or you have witnessed a road traffic offence, you should contact An Garda Síochána. In an emergency ring 112 or 999.

Your personal data:

1. We will use personal data relating to you for the purposes of providing you with customer support, and will make contact with you directly by email or phone under our case management processes.
2. We will use the SPSV data provided for the purposes of operating the public complaints procedure, as per our legal obligations under Section 64 of the consolidated Taxi Act (2103 & 2016).
3. Should the complaint be upheld, this data may be retained for a period of six years. Convictions cases are held for a minimum of seven years. Cases not upheld are retained for two years.
4. For further details please visit https://www.nationaltransport.ie/further-information/spsv-privacy-statement/

If you are an industry member and wish to contact us regarding operational or policy matters, please use the contact us form.

If you are a consumer please follow the below steps in order to submit feedback.