If you lost property with another company, visit our lost property page for what to do next.
We store found items for a maximum of 30 days. If you have lost something earlier than this, it may no longer be available. Any cash (on its own or in property) can still be claimed for up to a year after loss.
Credit and debit cards
We do not keep or take enquiries for individual credit or debit cards – these are securely destroyed when found.
For cards lost inside other property, such as wallets and purses, we still recommend that you contact your bank immediately to report the loss and arrange a replacement.
Hazardous, objectionable or perishable items
We do not keep or take enquiries for lighters, e-cigarettes, foodstuffs, soiled clothing, highly flammable substances or other items that may be hazardous to store.
Leap cards and photocards
We do not take enquiries for individual Leap cards or photocards. Find out where to purchase a new leap card here.
We collect and store property found on the following services:
Lost your property on a different service?
Find contact details for other transport companies here.
It can take up to 15 days to process your enquiry. We will let you know if we think we have your item, or if we need more information.
Once we have confirmed that we have found your property, we will let you know how you can reclaim it via email. Items may be collected from one of our lost property offices or couriered to you for an additional cost.
Collection Points:
We’ll email you with collection details once your property has been found and marked “Awaiting”.
Go-Ahead Ireland:
Ballymount Road Lower, Ballymount
D12 X201
Monday – Friday: 08:00 – 16:00
(No collections weekends / bank holidays)
Fees
If you choose to have your item returned by delivery, you will pay the delivery charge.
Otherwise, there is no fee payable.
We collect and store property found on the following services:
Lost your property on a different service?
Find contact details for other transport companies here.
