Bus Drivers will pull in and stop for any customer who is waiting at a bus stop with an assistance dog or cane. Please let the driver know where you wish to travel to ensure you are boarding the correct bus.
Most buses are fitted with on board stop audio announcements, in both English and Irish, to ensure that the next stop is announced for customers, so that they can notify the driver via the stop bell of where they wish to stop.
The customer can also notify the driver when they board of where they wish to alight. The driver will do their utmost to remember, however it is advised to listen out for the stop on the next stop audio announcements.
All trams are fitted with a bell which can be rung to indicate the tram approaching and leaving a Luas platform. Requests for a bell to be rang with a certain indicator (ring bell 2 times upon arrival at Harcourt stop) can be made by request through the Emergency Help Point button.
Emergency Help Points are located on the side of all Luas ticket vending machines at the end of the platform shelter, in some case this may be free-standing in the same location.
There are automatic audio announcements on board providing the names of each stop together with other pre-recorded messages.
When entering and exiting the tram, there is a buzzing warning tone to indicate that tram doors are closing.
There is also an orange flashing light located above each door which will flash before the doors close. Do not attempt to exit or enter the tram if you have heard this noise as the doors may close on you.
All doors on Luas trams are fitted with an Obstacle Detector System which will prevent you becoming trapped in the doors.
The tram cannot move if there is an obstruction in the doors.
For information or requests in large print please contact our Luas Customer Service office on 0818 300 604 or email info@luas.ie
Iarnród Éireann are developing and testing a Passenger Assistance App prototype that will allow individuals to pre-book assistance and manage their journeys. We are exploring whether an app such as this has the potential to make a significant improvement to the way individuals with mobility and vision impairments access our services. As this is a prototype, it is currently only testing it on the DART line but would ultimately like to extend it to our full service if successful.
Iarnród Éireann are currently looking for mobility and vision regular impaired DART users to become part of a research panel which will include live testing of a prototype app.
To take part participants need:
To be 18 years or older
To have your own iPhone (iPhone 5s/6 or later)
Be comfortable making regular trips on the DART
Agree to the terms of the testing phase
Passenger Assistance Prototype App – further details
When you have decided to travel by train, where possible, please let us know in advance of your travel requirements so that arrangements can be made for you to have as comfortable a journey as possible. If it is not possible to contact us, we will do our utmost to provide assistance.
Our staff will use ramps to help you on or off our trains if required. For the below stations, an hour's notice is required to ensure staff can be deployed to assist you on or off your service.
24 hours advance notice needs to be given for all other stations to ensure staff can be deployed to assist you on or off your service.
At some stations there is a gap between the platform and the carriages which may create difficulty for people who are visually impaired or have mobility impairments and assistance may be required when boarding or alighting from the train.
The more information we have about the assistance you require, the better we will be able to assist you.
When contacting us, please give the following details:
If you need to cancel a journey for which special arrangements have been made, please let us know so that staff can be made available to assist others.
The JAM Card was created by NOW Group, a social enterprise that supports people with learning difficulties and autism into jobs with a future and their service users told them that they would like a way to relay to people that they need a little extra time or patience.
Find out more about NOW Group at nowgroup.org and JAM Card at jamcard.org.
For those with a learning difficulty, autism, Asperger’s or any condition where there can be a communication barrier, the JAM Card allows users to relay to others that they may need a little extra time in a simple, effective non-verbal manner. The JAM Card is useful when on public transport, in a retail or any other customer facing environment.
There are 3 message options to choose from:
You can get your JAM Card from Iarnród Éireann Irish Rail train stations and online - at the following link:
JAM Card - Transport for Ireland
You can pick up an JAM Card at one of the following stations;
Connolly Station, Dublin
Pearse Station, Dublin
Heuston Station, Dublin
Kent Station, Cork
Ceannt Station, Galway
Colbert Station, Limerick
Plunkett Station, Waterford
MacDiarmada Station, Sligo
All our station car parks have designated car parking spaces for European Parking Card holders. They are provided at a convenient location on a concrete or tarmac surface, with dropped kerbs and non-slip pavements where appropriate. To see more information on station accessibility see the Iarnród Éireann dedicated station pages.
There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.
We can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.
For the comfort of all customers, Rollators must be folded and stored in the luggage racks. Where travelling with an oxygen tank, please call us on 0818 366222 to arrange suitable assistance and seating arrangements.
For safety reasons if your wheelchair or mobility scooter is larger that the permitted dimensions, we cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.
As scooters come in a wide variety of shapes and sizes, many have problems on trains, such as being unable to manoeuvre safely inside a carriage. These problems mean that trains cannot carry some scooters, if you are a scooter user who wants to travel by rail, you should contact the station to ensure your scooter can be accommodated.
Iarnród Éireann undertakes to make every reasonable effort to ensure that disabled passengers can obtain a seat on a train. Seats may be booked online at www.irishrail.ie. Usually, this will be a designated Priority Seat.
Guide or Assistance dogs are welcome on all Iarnród Éireann services and in train stations.
The Quieter carriage has been reintroduced on all Heuston to Cork services to improve services for customers with sensory issues, and following public feedback.
The Quieter carriage (carriage G) is now bookable online for the first time and the carriage is clearly marked with purple branding when booking online and also on the outside of the carriage when boarding the train.
For more details please see our FAQ section or Quieter carriage news story.
Iarnród Éireann Irish Rail will update Station Information pages, Journey Planner and our Realtime Applications weekly with information that may affect a customers journey. This information is highlighted to the customer using a “Travel Alert” through the various channels
