EU Passenger Rights
The National Transport Authority (NTA) is the designated enforcement body for:
Bus or Coach
Regulation 181/2011 concerning the rights of passengers when travelling by bus or coach.
Sea and Inland Waterway
Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.
Important: Passengers must first submit complaints to the carriers or terminal operators within two months from the date the service was operated, or when it should be have been operated.
Rail
Regulation No 2021/782 concerning the rights of passengers travelling by rail.
This means the NTA’s role is to ensure that transport operators are treating all passengers as outlined in the regulations above.
Passenger Support
Passengers should direct their enquiries and issues to the relevant carrier or operator in the first instance if they believe their rights have been infringed.
Please keep the originals of all communications you share.
NTA Contact Details:
Please Call: 0818 294 015
From outside Ireland: +353 1575 6110
Postal address:
National Transport Authority,
Haymarket House,
Smithfield,
Dublin 7,
D07 CF98.
