Bus

The majority of TFI bus services are low floor. These are accessible for wheelchairs and have a designated wheelchair space.

On Dublin Bus services, wheelchairs can be accommodated up to a size of 70cm wide and 120cm long and does not require booking in advance. All buses will stop if there is a wheelchair user at the bus stop.

The Bus Éireann fleet that operates on City and Town services is 100% wheelchair accessible and does not require booking in advance.

To reserve accessible transport on a Regional PSO service, intending passengers must contact us on 0818 836 611 (or +353 1 836 6111 if calling from outside of the Republic of Ireland) at least 24 hours in advance of travel.

When boarding a bus, please consider the following:

• Keep clear of the bus while it is kneeling, and the ramp is lowered.
• Be patient and wait for the ramp to rest on the footpath. When the ramp is down, board the bus facing forward. This makes it easier to position yourself once on board.
• Once you are on board, position yourself in the wheelchair space with your back against the backrest and put your brakes on to make sure your chair does not move when the bus does.
• To leave the bus, press the button with the wheelchair symbol on it next to the wheelchair space shortly before your stop. Please be patient as the safety arm is raised (on the EV type buses only) and the driver lowers the ramp.
• Always board and exit the bus by the front doors. The ramp exit is only at front doors.

Procedure for a broken wheelchair ramp

If you are unable to board a Dublin Bus because of a broken ramp, please wait for the next bus and inform our Customer Comment Desk by phoning 01-8734222.

If a wheelchair ramp malfunctions on a Go-Ahead Ireland service, the driver will radio control to see when the next bus is arriving. If this is not suitable for the customer the driver will organise for control to organise a taxi for the customer.

Luas

Luas services do not require a booking in advance for wheelchairs.

Train

Wheelchairs can be accommodated on train services when booking a ticket online by following these steps:

• Step 1 – Visit Ireland rail travel information and enter your origin and destination in the ‘From’ and ‘To’ fields. Select a ‘Single’ or ‘Return’ ticket and select your date(s), along with the type and number of passengers travelling on the journey, e.g. 2 Adults and 1 Student.

• Step 2 – To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options and a pop-up will appear on your screen. Here, you can select which passenger(s) requires a wheelchair space.If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also.
  A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket.
  Once you have all the required fields filled out select ‘Go’. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected.

• Step 3 – Choose the service(s) you wish to travel on by selecting one of the fares presented and select ‘Book Tickets’. If you are looking for further information like intermediate stations and catering, select the ‘Show details’ button.

• Step 4- Select Seats – You can select ‘Automatic Seat Selection’ or ‘Manual Seat Selection’. Manual seat selection will allow you to choose which seat you would like to reserve; automatic seat selection will choose for you.

• Step 5 – Log in – If you have an existing Irish Rail account then you need to enter your email address and password and select ‘Login’.  If you don’t have an account you can continue as a ‘Guest’to the ‘Passenger Details’ page.

• Step 7 – Payment Overview – Enter in your card details, then read and agree to the terms and conditions and click ‘Pay Now’.

• Step 8 – 3D Secure – You may then be brought to a WorldPay 3D Secure section if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments, such as a password. They will ask you for your secure password or other information only the cardholder should know. If you are not registered for 3D secure you may be presented with a different option, if your bank allows it. Once you have completed this successfully you must click ‘Continue’

• Step 9 – Confirmation – You have now reached the confirmation page. Make sure to write down your ‘Ticket Collection Number’ and keep it safe in order to collect your tickets. You will also receive an email confirmation of your booking with the details included.

Irish Rail can accommodate wheelchair or powered scooters up to 700mm in width and 1200 mm long (including footplates) height 1435mm including occupant a maximum weight of 300kg including occupant and a turning radius of 900mm.

For safety reasons, if your wheelchair or mobility scooter is larger that the permitted dimensions, Irish Rail cannot accept it as the wheelchair or scooter may not be able to turn corners on board the train.