Taxi consumer complaints

Taxi Complaints

Welcome to the taxi complaint page. Complaints must relate to an alleged breach of SPSV legislation.
If your complaint relates to a dispatch operator (e.g. booked through an app or service) please make contact with them directly first. They might be able to resolve your issue more quickly.

Section 64 of the Taxi Regulation Act 2013 sets out the categories of complaint that can be dealt with by the Authority

NTA cannot consider complaints of a criminal nature, or a road traffic offence or any offence which is primarily dealt with under other legislation.

Complaints relating to Taxis, Hackneys and Limousines

Complaints relating to Taxis, Hackneys and Limousines can be made by;

• Filling in the online Complaint Form here
• If you are unable to submit a complaint in writing or online, call the Taxi Information Line for assistance – inside Rep. IRL: 0818 064 000 | outside Rep. IRL: +353 1 879 8300

Further Information

If you are an industry member and wish to contact us regarding operational or policy matters, please use the SPSV contact form

Compliments or requests for other information can be made on the Consumer Contact Page