For those with a learning difficulty, autism or any condition where there can be a communication barrier, the JAM Card allows users to relay to others that they may need a little extra time in a simple, effective non-verbal manner. The JAM Card is useful when on public transport, in a retail or any other customer facing environment. JAM cards can be used on Transport for Ireland services including Bus Éireann, Dublin Bus, Go-Ahead Ireland, Iarnród Éireann, TFI Local Link and Luas.

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Transport for Ireland (TFI) new “Ramp Please” JAM Card for bus passengers

In collaboration with the Now Group, Transport for Ireland (TFI) has introduced a new “Ramp Please” JAM Card for bus passengers. The card enables customers to discreetly let the driver know that they require the ramp to be lowered, without having to make a verbal request.

This simple addition helps make bus travel more accessible, inclusive and comfortable for passengers who may face communication barriers or who prefer a non-verbal way to communicate their needs.

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Follow Amy’s and Claire’s experience

Follow Amy’s and Claire’s experience using TFI public transport services and see how the JAM Card makes their journey easier and more accessible.

4 Message options

There are 4 message options to choose from:

  1. Please be patient, I have autism
  2. Please be patient, I have a learning disability/difficulty
  3. Please be patient, I have a condition
  4. Ramp Please

The Jam Card assists customers using the public transport system and helps make their experience as stress-free as possible.

Where can I get one?

  1. The JAM Card app is available for Android and iOS phone users. The app allows you to choose your message option, leave reviews and find other JAM friendly businesses. Download the app from the App Store or Google Playstore.
    Download Apple Journey Planner travel app for Ireland  Download Journey Planner travel Android app for Ireland
  2. You can get your JAM Card from Transport for Ireland (TFI) operators below.
  3. You can get a JAM Card from the TFI Customer Contact Centre
    • Please Call: 0818 294 015
      From outside Ireland, call: +353 1575 6110
    • 7am – 7pm Weekdays
    • 8am – 6pm Saturdays
    • 10am – 6pm Sundays and Public Holidays
    • Or, fill out our short contact form to send a message to a member of our customer service team:
      Send a Message
  4. You can also request one directly from NOW Group by visiting the JAM Card website and filling out the request form.

Jam Card

Transport for Ireland (TFI) operators

Operators

Location: Red Cow Depot – Red Cow Roundabout, Clondalkin, Dublin 22

Website: www.luas.ie

  • Please Call: 0818 294 015
    From outside Ireland, call: +353 1575 6110
  • 7am – 7pm Weekdays
  • 8am – 6pm Saturdays
  • 10am – 6pm Sundays and Public Holidays
  • Or, fill out our short contact form to send a message to a member of our customer service team:
    Send a Message